ANNIVERSARY SALE – UP TO 80% OFF
Bestsellers
Fall collection
Frequently Asked Questions
We're here to answer all your questions!
How can I track my order?
You can track your order by entering your order number together with your email address or phone number, or simply by entering your tracking number. Once you've entered the details and clicked "Track," you'll see the current status of your order.
It's normal for the progress bar to remain on "Info received" until the package is delivered. Updates about your shipment will appear at the bottom of the page as it moves through transit.
Do you offer free shipping?
We ship all our orders within the US with UPS. Order before 11:00 PM and your package will be shipped the next day, free of charge. That means fast, reliable delivery at no extra cost.
Can I return the item(s) if I don't like them?
Not quite satisfied? Don't worry! You can easily and quickly return your order within 30 days of receipt. We make sure the process goes smoothly, so you don't have to worry. Please check the Refund Policy and FAQ in our website footer for more information.
Hiw do i choose the right size?
Our clothes fit exactly as indicated in the size chart. You will find the size chart with each product, so you can always choose the right size and be sure it fits perfectly.
Need more help?
Have a question or need advice? Don't hesitate to contact us. We are here to assist you and provide expert guidance.
Email: info@by-ophelia.com
Monday–Friday: 9 AM – 5 PM
Saturday–Sunday: 10 AM – 3 PM
For more questions, you can also check our FAQ page.